medical-equipment suppliers send a technician to the patients’ homes to explain what can go wrong and to show them and their families how to use the device properly. But I know from experience that some suppliers are better at this than others. Some CPAP suppliers’ technicians will spend an hour making sure the families understand everything. Others (whom I no longer use) spend no more than 15 minutes. I found this out after patients showed up in my clinic, days after their machines had been delivered, still unable to use them.
This extra care takes time, and time costs money. But sicker patients and unnecessary hospital visits cost far more. And competitive bidding doesn’t take these subsequent costs into account.
Posted by Chris Conover 